How can we help?
Help / FAQ
How long does it take to get my book?
Each book is unique and made to order but it is still a fast process! Once an order is placed and confirmed, it takes 2-3 days to produce a softback book and 3-4 days for a hardback version. The shipping then depends on the shipping method you choose which can range between 24h/48h in the UK, 3-5 working days for Europe and 5-7 days for the US and other countries.
Do I need a PayPal account?
No you don't. We use PayPal as a payment provider and you will be redirected during the checkout process, however you can select to pay with your credit / debit card and you are under no obligation to create a PayPal account.
Who prints our books?
Our books designed are printed in the UK, by our friends at PurePrint, Uckfield. They are leaders in sustainable printing and have received 3 Queens Awards for Enterprise: Sustainable DevelopmentPureprint
How can I keep track of my order?
We will do this for you! We will send you a few emails along the way: 1/ An order confirmation 2/ When we have sent your order to the print shop 3/ When your order has left the building and been shipped
How do I configure my book?
We have created an amazing and fun book configurator but we fully understand that it may not always be that simple. If you run into issues such as missing options or have any queries, please contact us and the team will walk you through the process.
Can I see what the book will look like before I order?
Of course! You actually cannot miss it - the book preview is the page where you will confirm the order. You can make changes to your selections up until 12 hours after your have ordered the book.
What is Annabee's Books about?
Great question! We'll point you to the About us section where you can read all about our mission and what we believe in.Our Mission
What personalisation options are available?
For the baby/child and for the parents/carers, you can choose the skin colour, clothes style, hair style/headscarf, hair colour, glasses and name. You can also change the names of the location and of the main penguin characters who give the precious gifts during the ceremony.
Can I include a special message?
Absolutely! You can edit the dedication that will be on the first page of the book. We automatically put in a simple message which can edit/overwrite etc. You can write whatever you want in the dedication (apart from some bad words which we check for!) and we'll print it out for you!
Which countries do you deliver to?
We deliver worldwide! Shipping costs and delivery lead times depend on where you live. You may not see all countries available to you during checkout, if that is the case, please contact us.